In this section you will find a Warranty Validation Tool, How to Unlock procedure for your Eclipse ESN Security, how to reach the Service Dept. and our service return procedure.

If the problem requires that you send your product to us for repair, we will provide you with a RETURN AUTHORISATION NUMBER (RA#). When shipping the Products, clearly print the RA# on the outside of the shipping carton, and ship via any courier of your choice – PREPAID, otherwise it will be REFUSED by our receiving department.

How to obtain a Return Authorisation Number To obtain a Return Authorisation Number (RA#), Complete Step 1 to 3. STEP 1: Download and Print the Return Authorisation Form Download Return Authorisation Form NOTE: The Return Authorisation Form is in PDF format. You will need Acrobat Reader to open and view the document. If you don't have Acrobat Reader, click below on the icon to get the latest version. STEP 2: Fill-in your Return Authorisation Form and submit it to AutoMobility by fax at 1.888.553.7827 along with the original bill of sale. STEP 3: Once we receive your Return Authorisation Form, we will provide you a RETURN AUTHORISATION NUMBER, which must be included on the outside of your shipping box.

NOTE: Do not ship using the original retail carton. Please ship original retail carton and goods inside an appropriate shipping container.

NOTE: Any items refused for warranty upon inspection will automatically be returned to the customer freight collect. All warrantied items replaced or repaired will be shipped back freight prepaid.

For any other questions regarding service/warranty, please contact our service department.